Frequently Asked Questions

Everything you need to know to keep you safe from the snow!

Are you a member of any professional organizations?

Yes. We are a member of the Snow and Ice Management Association (www.sima.org). We also offer a long a list of references for our work, which we are happy to email to you at any time.

 

Are you insured?

Yes, we carry what is called CGL or Commercial General Liability insurance. We are insured for $2,000,000.00.

 

Do you have a seasonal snowfall limit?

No! We offer unlimited snow removal for the season which covers snow removal up to the end of our contract date.

 

Do you offer a residential snow removal service for seniors in Sudbury?

Yes! Whether you need the service yourself or for a loved one, we offer the most reliable snow clearing service in Sudbury for seniors. You can reach us 24 hours a day on a snow day, either by telephone or email.

 

Do you offer summer services?

We do offer summer services through our sister companies. Weed Man lawn care is part of Canada’s largest lawn care franchise and can service all of your lawn care needs from fertilizer and weed control, to aerations and seeding. Mowr Landscapes offers full-service lawn cutting services and small landscape projects.

 

Do you offer walkway shovelling services?

Due to labour shortages, we limit the number of walkways we take on each season for service. This is a choice we have made to maintain our strong reputation in the community for the driveway clearing services we provide.

 

Do you spread salt on the driveway if it is icy?

No, we do not offer any ice management to our residential clients. In the event of an ice storm or slippery conditions, it is the homeowner’s responsibility to apply any necessary abrasives. We are not responsible for any slip and fall incidents on a customer’s property.

 

Do you use plows or snowblowers?

We only use snow blowers. Our tractors equip 7-ft wide rear-mounted blowers, giving our operators more control in the placement of snow and more space to place it, resulting in no large snowbanks at the end of your driveway!

 

Do you offer rooftop shovelling?

Snow Squad does not offer rooftop shovelling; however, we can recommend a company that does.

 

Does your equipment make lots of noise?

Our residential snow throwers are actually less noisy than a walk-behind snowblower! We’re in-and-out of your driveway in under 2 minutes, minimizing the amount of disturbance caused to you and your neighbours.

 

How can we contact you?

We always recommend contacting us by email (info@snowsquad.ca), as we monitor that account 24/7. You can also call 705-682-9090, but during a storm, you may be placed on hold until a telephone agent becomes available.

 

How many tractors do you have?

We have 18 tractors, which are all less than 5 years old!

 

I am at the end of a route, does that mean I will get poor service?

No, the service is the same for every one of our customers; just the timing is different. We do try to “flipflop” our routes every 2nd to 3rd snowstorm so that if you were at the end of the route, you might be at the beginning next time. Our routes are strategically designed to deliver service as efficiently as possible to all customers based on your location. No preference is given. If there’s an issue with the timing of your pass, email our office at info@snowsquad.ca, and we’ll figure it out together.

 

If I call during a storm, will there be someone in the office to answer my call?

Yes, we offer 24/7 customer support during a storm. You will not be directed to an answering machine. On non-snow days, our office staff is available during regular business hours (7:00am-4:00pm) Monday to Friday. We suggest email though, as it’s much more efficient than calling.

 

If I move mid-way through the season can I get my money back?

Unfortunately, no. But there are two other options!
1. If you move to a location within our service area, we will transfer the service to your new address.
2. If your new home is out of our service area, ask the new owners at your old address to assume the payment for the balance of the contract. If they don’t take over the contract though, we will not issue a refund. The contract between Snow Squad and yourself is for an entire season unless stipulated otherwise.

 

Is there a problem if a car is parked in my driveway?

No, our operators are trained to work around them. It is up to the homeowner to move any vehicles in the driveway after the first pass so we can clean that area on the second pass (4-6 hours later).

If your car will be parked in the driveway when we arrive, move it on to the street if possible, or park as close as possible to the top and side of your driveway. Try to give our operators maximum access to do their job.

 

My driveway is gravel. Can you still blow it?

Yes, we can. However, on the first couple of snowfalls, we will pack it down to create a base. Although our operators make every effort to be as careful as possible, please be aware that some gravel may be blown onto your lawn as it’s impossible to avoid some gravel displacement until the ground freezes and the stones harden into place.

 

What areas do you service?

We service Sudbury areas with the following postal codes: P3E, P3B, P3C, P3A, P3L, P3Y. Due to the speed limitations and travel distance, we cannot service any other neighbourhoods.

 

What if the city plows come by after you’ve already cleared my driveway?

We perform a cleanup pass after our first pass. If we come through for the first pass at 7:00am, you can expect us back for a cleanup pass by 2:00pm to clear away the bank left behind by city plows. If you need to get out before we arrive for our second cleaning, please call our office and we will dispatch an operator to clear the end of your drive within 1 hour.

 

What is the term of your contract?

November 1st – April 15th. Yes, that’s right. If it snows on April 15th to an accumulation of 5cm or more, we will be there!

 

What is your repair policy if your operator damages my property?

Our operators are required to document any damage and report it to our office immediately. This information is relayed back to you right away, and we make a plan to repair it in the Spring, unless it is urgent in nature. Exclusions include items left in the immediate work area of our tractors (i.e. on the driveway). Examples would be flower pots/planters, downspouts, recycling bins, garbage cans, basketball nets, children’s toys, and extension cords. Although our operators will report damage they are aware of, we encourage you to verify with our office the day after a snowstorm, if you have any concerns.

 

What methods of payment do you accept?

We accept payment by cheque, credit card (Visa and Mastercard only), debit, cash or e-transfer.

 

What training do your drivers receive?

The most thorough in the business! Every October, each new recruit is trained on the navigation of his or her route, familiarized with the technical aspects of the equipment, provided with hours of practical driving exercises, and thoroughly briefed on safety issues surrounding both the public and the driver. The operator is supplied with literature and hands-on training.

 

When are the driveway markers installed and removed?

All our driveway markers begin going up in the second week of October and are removed after April 15th. Please do not throw the markers away. If you would like to remove them yourself before April, we ask that you kindly place them beside your garage or behind your house and we will collect them when we arrive.

 

Will my driveway be cleared before 7:00am?

Although we would love to be able to guarantee that your driveway will be cleared by 7:00am, it would be wrong of us to promise this. We cannot guarantee when the snow will start, therefore, we cannot guarantee service times. Logically, the later the snow starts, the later we start. We can guarantee that we will always keep you informed and send you an email notification when we are dispatching our tractors, so you’re never left in the dark. We’ll also send service updates throughout the storm.

We wait for there to be close to 5cm of accumulation before we launch our tractors. If we launch at 11:00pm, all our customers can expect to have a first pass by 7:00am. However, if we launch at 2:00am, all our customer can expect to have a first pass by 9:00am, if we launch at 6:00am, all of our customers will be serviced with a first pass by 2:00pm.

 

Will your equipment damage my interlocking stone?

Of all equipment available on the market today, the snowblower is the most “interlock friendly”. If your interlock is uneven, minor scratching or discolouration may occur, however, by equipping our blowers with Teflon blades we have further reduced the risk of this occurring.

 

Your operator is blowing snow on my neighbours’ property. What can be done about this?

Please notify our office the day after the snowstorm when you see this happen. We will bring it to the attention of our operator and make sure it does not happen again. Please do not hesitate to let us know about this. We can only fix problems that we know about.

 

Your equipment looks big! Will it damage my driveway?

No. The tractor and blower will not crack your asphalt or interlocking stone. Although it looks large, the weight of the machine is evenly distributed over the extra-large surface area of its tires. There’s actually more weight per square inch being applied by your own car than by our big tractors!